How it works

1. 1

   Start a return

   Sign in to your Sorelle Luna account and choose the order, or use the link in your dispatch email. Tell us what you'd like to do — exchange for a different size or colour, or return for refund.

2. 2

   Print your label

   We send a prepaid return label by email within an hour. Attach it over the original label and drop the parcel at any carrier point.

3. 3

   We ship the exchange

   Size exchanges ship the same day we receive your return, free of charge. Refunds are issued within two business days of the parcel arriving at our warehouse.

Exchanges first

When something doesn't fit, the right answer is almost always a different size — not a refund. We built the portal so the first button you'll see is exchange for another size. Exchanges are free, every time. If you'd rather help you choose, write to us at hello@sorelleluna.com and we'll suggest a size based on what you've ordered before.

Refund-only returns

If you'd prefer a refund, that's fine. A €5 return label fee is deducted from your refund to cover outbound shipping and processing. The fee is waived for orders where the return is our fault — damaged on arrival, wrong item shipped, or a fault in the fabric. We'll know from the photos you send at the start of the return.

What we ask in return

• Items unworn, unwashed, and with all original tags attached.
• Try on with care. Silk doesn't love being pulled on and off over heavy makeup or fresh fake tan — and we can tell.
• Original packaging where possible. The box and the tissue are part of how the silk arrives; they help the next customer experience the same thing you did.

Final sale

Gift cards and items marked "Final sale" on the product page are not eligible for return or exchange. The size is chosen by you at checkout, which makes them uniquely yours the moment they're created.

Damaged or incorrect on arrival

Email hello@sorelleluna.com within 7 days of delivery with your order number and a photo. We replace damaged or incorrect items at our cost — no return label fee, no restocking charge, no argument. Quality is the only thing we can't compromise on.

Holiday orders

Orders placed between 1 November and 24 December get an extended window: 45 days from delivery to start a return. The rest of the policy is unchanged.

FAQ

Can I exchange for a different colour or product?

Yes. Exchanges cover any size, colour, or product we currently stock. If the new item costs more, we'll send a payment link for the difference. If it costs less, the difference is refunded to your original payment method.

What if I bought during a sample sale or with a discount code?

Sale items are eligible for exchange or return under the same conditions as full-price items. The €5 return label fee still applies to refund-only returns.

Do I need the original box?

No. We ask that you reuse the packaging where you can, but we don't refuse returns that arrive in different packaging. The silk is the part that matters.

How long do refunds take?

Refunds are issued within two business days of the parcel arriving at our warehouse. Your bank or card provider may take a further 3–5 business days to show the credit on your statement.

Need a hand? Email hello@sorelleluna.com — we answer within one working day, in English or Dutch.